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Coaching Insights from Jacqueline Pidgon

Personal Development Comments Off

Jacqueline Pidgon is an LCI graduate and coach, who often publishes articles, audios and other learning material on a range of coaching related areas. Below are two insights from Jacqueline which can be of great use in your life.

6 Easy Steps to Break Down a Mountainous Task or Goal

  1. Write down what you want to achieve – your goal
  2. Establish where you are now
  3. Write down the very first thing you need to do to start moving towards the goal
  4. Then map out a time line of small milestones – the steps on your path and ACT
  5. Review your path and goal
  6. Get the help you need to achieve this goal and go for it one step at a time!

Don’t forget to review that you are still heading on the right path for you and celebrate each and every step along the way because remember it’s the journey that is often the most fun. Then before you know it you’ll be there!

7 Steps to Help You Gain More Work/Life Balance in Your Life

  1. Group together the different areas in your life such as work, family, relationship, hobbies, health & fitness, personal time etc.
  2. Next to each area write down how much effort you apply to each on a scale of 0% – 100% and if not 100% write one point that would make this % increase.
  3. Write down the number of hours you spend each week on that area. 
  4. See if your life looks in balance to you. 
  5. If not, decide on areas that you can reduce time and give to something else and point out those that you are simply being lazy in and could provide more effort.
  6. Commit to the points that would increase your effort that you wrote down in point 2
  7. Then assess your results, if you’re applying 100% effort in all areas of your life and everything looks in balance then well done! If not, focus on applying more effort to the areas lacking in the next month and watch the results, your satisfaction and enthusiasm grow!

About the author:

JACQUELINE PIGDON is a Life, Business & Spiritual Coach and the co-founding Director of JINA LIFE ( a coaching company dedicated to helping you reduce stress, gain work/life balance, find inner fulfilment, direction and purpose!

Jacqueline has worked with many people all around the world and with the help of her expert spiritual team she informs people of EXACTLY what is CAUSING their problems, challenges and negative cycles and patterns in both their personal and professional lives and helps them SOLVE them once and for all!

To get your amazing FREE LIFE RESOURCE PACK to take your first step on getting onto your right path in life GO TO:
Telephone: +61 404 362 379 or

Life Change, Right Direction?

Personal Development, Professional Development Comments Off

A client approaches you with the question below. As the coach, how would you assist this client? Below is a script from Zahava Starak, LCI’s Master Coach.

What can I do to be more confident that taking a new direction in my life is the right thing to do?

A good question for a client to be asking if they are on the verge of making a life change. It is only natural for an individual in such a situation to have second doubts and want a bit more certainty that they are heading in the right direction.

You as coach in this situation, can ask a series of questions questions so both you and the client have a clear picture of this new direction. You can then act as a sounding board upon which your client can voice their concerns and in turn, you can provide feedback with your understanding, enabling your client to hear how another person perceives what they are doing.

What I suggest you do to get the ball rolling is to implement the WDEP acronym which is central to the Reality Approach. The core premise to this approach is the idea that regardless of what has happened in our lives in the past we can choose behaviours that will help us meet our needs more effectively in the future.

This approach helps individuals direct their own live, make more effective choices and develop strength to handle stresses and problems. The procedure below relates to the letters of the acronym WDEP in which:

  • W stands for wants and needs and reflects the inner world of wants that are the client desires.
  • D stands for Direction and Doing in which the focus is on what the client wants and what they are doing about getting that want fulfilled.
  • E stands for evaluation.  Here the client needs to assess whether their current behaviour will get them what they want and so they must evaluate each component of their total behaviour to assess the consequences of their actions.
  • And P stands for Planning and Commitment. The client can now explore specific ways to fulfil their wants.

By asking our client the questions relevant to each letter in this acronym, you may be able to validate that the client has isolated an appropriate need to be met, has determined the behaviours to meet this need and has decided on the right strategies to satisfy it.

I would suggest that you begin by asking you client some specific ‘want’ questions such as “What would you be doing if you were living how you wanted to? Do you really want to change your life? And “What do you want that you don’t seem to be getting?” 

To flesh out the answers to these questions, your client can be encouraged to paint a picture of a day in their life when they are living their ideal. They can tell you what they will be doing and how they will be feeling. Who will they be talking to and where will they be. How will they be experiencing any changes and what their intuition tell them about the place they are in.

If at the end of this discussion your client has a smile on their face and has indicated that they have sensed what they want in their entire being – and believe it to be a true reflection of their innermost want – then you have clarity that the direction the client has chosen is the correct one for them.

To build your client’s confidence, it is important to work through the rest of the WDEP acronym and ask the remaining questions. You can now explore what your client is doing to get their want met and pose such questions as:

  • “What are you doing about this?”
  • “What could you do as your first step?”
  • “What would you do if you had unlimited resources?”

These questions will help your client to either acknowledge that they have taken the appropriate steps to reach their objective, or that they need to give more thought to what they could be doing.

This then easily moves unto the next set of questions which aim to determine if what the client is already doing is actually working for them and is realistic to begin with. So you can ask your client upfront “is what you want realistic?”
To further evaluate the situation you could continue by asking “is your behaviour working for you?”; and to really get your client thinking ask, “is there a healthy congruence between what you do and what you believe?”

By this time your client most likely will know one way or another whether the direction they have chosen is the right one for them and if so, they can confidently move unto the last stage that of planning and commitment.

Here questions are directed at determining whether your client’s plan is appropriate and helpful and how willing is the client to do what it takes to reach their goal.

Chances are that if you were to ask your client to rate their level of commitment on a scale where 0 was no commitment and 10 was yes – I’m going for it – you client would say 10.

If along the way, while using the WDEP process, it has become evident that your client has been right to have doubts; you can now use the answers to the questions to find the client’s true direction.

But if this is not the case then with your client confident and committed you can take steps to action their goals. To build up your client’s confidence even further you can assure them that together you will be exploring any obstacles that stand in their way of goal attainment and therefore may be creating fragments of doubt in their mind.

It is not a bad thing for a client to have doubts when approaching a new direction and challenge in their life – and it is certainly exciting and exhilarating when a double check has resulted in the “right” way forward.

The Reason Why Young Guys Buy Big TVs

Business Development Comments Off

A young guy (early 30s) recently moved into a new condo and wanted all the latest electronics – 63″ plasma; home theatre sound; the whole nine yards. He was referred to a guy who comes round and does the whole thing for you. He was called Tom.

The buyer told Tom what he wanted and Tom took care of it – no selling required on Toms part. While Tom was fitting it all, the buyer took the time to ask about all the technical questions Toms clients must ask.

Tom replied, “Actually, most clients are single guys like you and they really only ask me one question.”

“Oh, what’s that?” the buyer asked.

“Will it get me girls?”

“Oh. I wondered why you kept telling me how women will get excited when they saw my 63″ plasma.”

Now, here’s a guy who knows the secret. Here’s a guy who understands the difference between product and concept…

Before we go there though, to use this secret you have to understand a fundamental premise: If you owned a hot dog stand and wanted to succeed, what one element would be most important to you? High quality ingredients? Attractive store? Friendly staff? Good location? The answer: a starving crowd.

An important lesson. Obvious, BUT often overlooked!

Tom the TV guy doesn’t overlook that fundamental premise. You see, Tom doesn’t care if you were offended by what he says, because Tom knows his market and lives in the real world however sordid it might be. He’s identified the fact that single guys are his best customers (let’s face it, can many married guys get away with buying tens of thousands of dollars worth of AV equipment?)

So, having identified the fact his best customers will be single guys, he has developed a sales concept that will appeal to them: getting girls.

Tom’s product = TVs
Tom’s concept = Getting Girls

When we say the word ‘concept’, we also mean: angle/offer/ USP. You’ve heard those words in previous modules.

Needless to say, Tom sells a lot of TVs.

Why does his concept work?

The same reason any successful marketing concept works…


Once Tom tells a single guy this TV will increase the chances of him getting the girl, he’s excited about the product and his pulse is racing. The technical specifications of the TV, how much it costs etc. all become incidental at this point.

This point is referred in marketing to the point of ‘magical thinking’.

And by the way, the reality is (with young girls anyway) that a 63″ plasma TV WILL increase the chances of getting the girl IF that guy can get that girl home to show her.

In short, Tom is NOT lying. And neither should you.

And at the end of the day, the customer gets what he pays for: a great TV all hooked up and ready to go by a real pro who knows what he’s doing.

In short, Tom is NOT selling junk. And neither should you.

You see, this powerful secret isn’t a license to scam people; what we’re saying is that there is a hierarchy of things that need to be observed.

Most businesses either prioritise these all wrong, or worse, miss out the critical element altogether: concept.

Helping a Client with Public Speaking

Professional Development Comments Off

A client approaches you with the question below. As the coach, how would you assist this client? Below is a script from Zahava Starak, LCI’s Master Coach.

My new job requires me to make presentations in front of small groups. I’m too nervous, what can I do?

What first comes to my mind when I hear this question is that it is NORMAL to be nervous and have anxiety when speaking in public!

Your client has to know this.  Explain to them that this nervous energy can be transformed into a motivational force enhancing their performance abilities. How? By enacting the steps of the Three P Program – PREPARE, PRACTICE and PERFORM.

This can actually be expanded to PRIOR PREPARATION and PLANNING PREVENTS PRETTY POOR PERFORMANCE – a simple slogan but one that for many is the secret to effective public speaking.

However before you initiate this program you may want to explore your client’s already existing competencies which may help their public speaking and establish their strengths so as to work from a positive framework.

You could do this by implementing one of the steps from a solution-based format and ask your client “was there ever a time in the past that you needed to speak in front of a group of people and were able to overcome your nerves and perform?”

Sometimes your client will be able to remember an occasion, perhaps not related to work, when they successfully talked in front of a group. You can then ask them what worked and transport those ideas to the present situation.

Another angle you can take is to encourage your client to “import some solution patterns from other situations in which they felt competent”. You can ask your client to think of areas in their life that they feel good about, including hobbies and well-developed skills. And then you can further ask them if there is anything that they know that they do in these areas that would be helpful now in dealing with their concerns over public speaking?

It may be that your client is a wood worker in his spare time – and as such it is essential that he has all the tools and material at his ready before undertaking a project – this requires detailed preparation. This competency can now be identified and imported into the three P program.

Another way to identify competencies is to ask your client to think about someone they know or have read about or have even seen in movies or in performances, who has had the same fear, and resolved it in a way that they admired and perhaps may want to try themselves. If they can think of any strategies these can be addressed when you start to prepare for your client’s first speaking engagement.

After such an exploration it is most likely that your client will come away thinking that the challenge is not impossible and that they do have some self support that they can rely on.

Preparation Stages

You are now ready to get down to work and can undertake the first step which is to help your client be prepared for the first of their talks. It might be useful to set some target dates – that include a completion time and some milestone check in points – so that your client will not be panicking at the last minute as they are not prepared.

You can guide your client through this preparation process by offering a few points. You can encourage them to:

  1. know the needs of their audience and match their speech content to their needs
  2. research all literary resources that they may need and have them at their ready
  3. if they are unsure of any facts – check them out
  4. consider any audio/visual resources they may need and at what points in their presentation
  5. write what they have to say in a logical sequence
  6. ensure that they write in a style that will keep their audience’s attention- consider-rhetorical questions, proactive statements, challenging ideas, the use of humour, the retelling of stories
  7. prepare any handouts

Also make sure that you include any suggestions that your client has borrowed from those other areas in their life that you explored earlier.

Once your client has successfully reached their target date and prepared their talk they are now ready to practice their presentation. They can practice their speech at home, or where they can be at ease and comfortable, in front of a mirror, their family friends and you their coach.

They can use a tape-recorder and listen to themselves or a videotape which they can then analyse with your assistance. Your feedback is essential and you can point out your client’s strong and weak points insuring that the strong ones will be emphasised during the presentation. The client can note problem spots in their talk and review these and make any corrections in content or in phrasing that will improve the flow.

You and your client can experiment with body language. Standing, walking or moving about with appropriate hand gestures or facial expression is often preferred to sitting down or standing still with head down and reading from a prepared speech – but the audience and purpose will determine the presentation style.
You can offer further suggestions on your client’s tone of voice and insure that there will be some variety in tone and pitch during the presentation so as to not put the audience to sleep.

If your client will be using audio-visual aids or props they may need to be clear on the technical requirements and may benefit from mastering the use of presentation software such as Power Point well before the talk date.

Your client may find it useful to watch video clips on other presenters including a mixture of the famous and the not so famous. You yourself can offer a mini demonstration.

Practice may take many forms but the end result is the assurance that your client feels confident in standing up before their audience on that designated day.

At the Presentation

Now at the presentation stage you can assist your client by reviewing with them what they will be wearing and their familiarity with the venue. Your client needs to dress appropriately for the occasion so as to present the desired image to their audience.

It is best if they look pleasant, enthusiastic and confident but not arrogant or inhibited (the practice of appropriate facial expressions and body language would have served as preparation for this). If your client hasn’t had a chance to preview the venue make sure that they know to take an opportunity to do so.

Double check that all equipment is set up correctly and especially that their microphone is adjusted accordingly – if they are using one. They may need to arrive early so as to be familiar with the room.

When preparing your client you can be of further service by discussing with them some specific tips for when actually presenting. Some of these tips most likely will have been covered in the practice stage – but it never hurts to review them when the client is ready to present. They may include such points:

  1. be confident in your preparation and practice – know that you have done everything possible and are now ready
  2. turn your nervousness into positive energy- by deep breathing exercises and positive affirmations just before you begin your speech
  3. speak with conviction- you know your audience and believe in what you are saying- so go for it
  4. don’t worry about mistakes- mistakes are all right and recovering from mistakes makes you appear more human
  5. remember your jokes and your stories  – use them to build rapport with your audience
  6. speak to your audience and not your slides or other visual aides
  7. do not read from your notes for any extended length of time although it is quite acceptable to glance at your notes infrequently
  8. maintain certain eye contact with your audience

It is very possible that your client has spent many occasions visualising themselves in this spot and has spent many more hours practicing – and when it all comes together – it is hoped that their experience is positive and exhilarating. Well worth this time and energy.